Competitive RFP with 8 vendors. Client key pain points included poor service delivery, lack of technology, complex chargeback reporting, no monthly management reporting and unengaged account management.

Striden was awarded the contract to provide FM services to client employees & building tenants, displacing the 17-year incumbent. Planned, coordinated & executed the seamless transition of services as well as refreshing their copier fleet within 30 days of implementation. Introduced cloud technology workflow; increasing operational efficiency while decreasing labor & equipment costs by 28%. Facilitated the introduction and transition of office supplies vendor reducing the cost of paper by 27%. Successfully conducted client-staff satisfaction survey within 60 days, achieving a score of 4.75 out of 5 ratings.

Marcelo Espinosa

Marcelo is the heartbeat of Striden. He has over 20 years of experience establishing strong customer partnerships through the development, implementation, and management of outsourced IT, facilities management, and office service solutions. He cares deeply for his team, partners, and clients. His passion for helping others in their careers is foundational to Striden’s people-focused mission.

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