Striden responded to a competitive RFP that included 3 vendors. Key pain points were poor customer service, lack of technology, inconsistent service delivery, no monthly management reporting, and unengaged account management.

Striden was awarded the contract displacing the 16-year incumbent. Executed the seamless transition of FM services within 30 days of contract award. Facilitated a competitive bid for refreshing the copier fleet resulting in 26% cost savings. Introduced cloud-based mail, copy & supply management technology; increasing operational efficiency while decreasing support costs by 24%. Streamlined financial cost recovery for accounting. Manage the client’s garage parking attendant services and provided incidental backfill support for the building’s Front Desk Security. As a supplemental engagement for the client’s Archives Department, Striden digitized and then prepared files for offsite storage and retrieval.

Marcelo Espinosa

Marcelo is the heartbeat of Striden. He has over 20 years of experience establishing strong customer partnerships through the development, implementation, and management of outsourced IT, facilities management, and office service solutions. He cares deeply for his team, partners, and clients. His passion for helping others in their careers is foundational to Striden’s people-focused mission.

• Case Study2023.01.16Regional Accounting Firm
• Case Study2023.01.16Major Trade Association
• Case Study2023.01.16Major Trade Association