At Striden, our on-site IT help desk technicians work alongside your employees to keep technology running and people productive. Based in your offices, our team provides fast, face-to-face support for the computers, software, and systems your staff rely on every day. We collaborate with your IT leadership to develop scalable support solutions, combining friendly technical professionals, best-in-class service management tools, and proven processes.
Striden maintains a pool of qualified IT support professionals who are approachable, customer-focused, and empowered to resolve issues at the source. Because our technicians are on site, they can walk to an employee’s desk, see the problem first-hand, and fix it, often in a single visit. They log and track every request, escalate complex issues to your internal teams or vendors, and keep your staff informed from the first report to the final fix. The result is less downtime, fewer frustrated employees, and more time for your IT team to focus on strategic projects.
We offer flexible coverage options to fit your needs, including dedicated on-site technicians who work as full-time help desk staff embedded in your office as part of your daily operations, and scheduled coverage that places technicians on site on set days or hours to match your office traffic. We also provide project and surge support, adding extra hands for office moves, hardware refreshes, software rollouts, and new-hire waves.
Choose Striden for your on-site IT help desk services and experience the benefits of responsive, reliable support that keeps your business running smoothly.
Some of the most common duties performed are:
- Provide phone, walk-up and desk-side technical support for employees
- Set up, configure, and troubleshoot desktops, laptops, monitors, printers, and peripherals
- Onboard and offboard employees, including device setup, account access, and equipment returns
- Reset passwords, unlock accounts, and manage user access
- Install, update, and support approved software and applications
- Troubleshoot network, Wi-Fi, VPN, and email connectivity issues
- Log, prioritize, and track requests in your ticketing system
- Escalate complex issues to your internal IT team or vendors and follow them through to resolution
- Support conference rooms and audio-visual equipment for in-person and virtual meetings
- Manage IT asset inventory, spare equipment, and hardware moves
- Prepare how-to guides and provide end-user training
no two are exactly the same,
which is why no two Striden solutions
are exactly the same.
Other Services
Striden provides all outsourced facility management services. We put people and technology at the heart of our services so that you can focus on your core business.
Asset Management
Hoteling & Space Management
Executive & Administrative Assistants
Event Planning & Conference Room Management
Mail, Smart Lockers, Shipping & Receiving
Reception/ Concierge Services
Kitchen & Pantry Management
Copy, Print, & Scanning Services
Electronic & Physical Records Management
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